Discussing :: Five Star Service
Shopping at a local supermarket on Sunday I received great service from a new checkout person. It was at that moment I thought, why don’t they have a simple touch machine where after the transaction you can rate the service, 1 to 5 stars. I would have loved to give her five stars.Imagine that, a small touch screen device, where you can rate the service in a second. The system then records the rating and at the end of the day the staff member gets their average rating.Staff realise:They are instantly accountableProvides a benchmark to lift the barReal time rankings by the hour (look at peaks and troughs during the day)For the service... read full article
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