Discussing :: Five Star Service

Shopping at a local supermarket on Sunday I received great service from a new checkout person.  It was at that moment I thought, why don’t they have a simple touch machine where after the transaction you can rate the service, 1 to 5 stars.  I would have loved to give her five stars.Imagine that, a small touch screen device, where you can rate the service in a second.  The system then records the rating and at the end of the day the staff member gets their average rating.Staff realise:They are instantly accountableProvides a benchmark to lift the barReal time rankings by the hour (look at peaks and troughs during the day)For the service... read full article

#1

Five Star Service

That's a brilliant idea! You should get an intellectual patent on it and then make it alive!!

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